Remodel Health

Customer Success Representative

Full-Time in Indianapolis, IN - Mid Level - Customer Success

At Remodel Health, we are a team of highly driven, team-oriented self-starters. We work hard—and win big—while crafting high-energy, inspiring company culture. We aspire to challenge old ways of thinking and impact real change in the healthcare industry. Our team is on a mission to repurpose $1 billion dollars back into ministry. Interested?

Remodel Health is looking for a proactive, positive, self-starter and team player to join our growing Customer Success team! This role requires someone who is extremely organized, hardworking, an excellent communicator, and technically savvy. The ideal candidate would enjoy serving others and problem solving on a daily basis.

If this sounds like you, explore the job specifics below:

Primary Duties

  • Leads, monitors, and supervises organizations and their respective employees with execution of healthcare solutions.
  • Assist with annual renewal applications during the open enrollment period.
  • Support annual renewal production goals.
  • Assist and support colleagues with new and existing client needs.
  • Learn, embrace and utilize technology solutions.
  • Maintain a positive attitude and contribute to a harmonious and cooperative spirit within the organization.
  • Identify opportunities to cross-sell new/renewal accounts alongside other departments.
  • Perform special projects at management's request.
  • All other duties as assigned.

Experience and Skills:

  • 3-5 years of customer service experience
  • Project management experience
  • Process development

Education:

  • Bachelor's Degree or combined equivalent of education and experience.
  • Health & Life License preferred but not required

Additional Information:

  • Must be willing to travel as required - few times a year
  • Majority in-office work