Remodel Health

Executive Account Manager

Full-Time in Indianapolis, IN - Mid Level - Customer Success

At Remodel Health, we are a team of highly driven, team-oriented self-starters. We work hard—and win big—while crafting high-energy, inspiring company culture. We aspire to challenge old ways of thinking and impact real change in the healthcare industry. Our team is on a mission to repurpose $1 billion dollars back into the ministry. Interested?

Remodel Health is looking for a proactive, positive, self-starter and team player with a passion for addressing customer’s needs effectively in order to develop and maintain strong relationships. The Account Manager works with the HR Directors, CFOs and CEOs of our highest level organizations in order to build long-term relationships with our customers. Account Managers establish key success criteria with customers during implementation and consult with customers to achieve their desired outcomes. This role will support multiple accounts with approximate annual revenue of $2M+.

Primary Job Responsibilities

  • Work in partnership with our sales division to set expectations and the timeline for on-boarding an organization
  • Provide on-going training, support, and education for the HR Director, CFO and executive stakeholders
  • Subject matter expert in all areas (MEC, HRA, HSA, ICHRA, Medi-share)
  • Monitor and provide consultation for compliance measures of assigned organizations
  • Expectation to build relationships and customer loyalty that lead to referral
  • Responsible to evaluate and re-strategize our custom solution each year with the client and identify new product solutions to meet identified needs (ancillaries, insurance changes, HSA/HRA)
  • Responsible to plan and organize the annual renewal process for assigned organizations
  • Responsible to provide monthly updates on each account to Director/VP
  • Quarterly onsite meetings with assigned organizations built around an annual retention calendar

Experience and Skills:

  • 3+ years of experience managing clients with greater than $10,000 in annual revenue
  • 3+ years of experience in health insurance preferred
  • Managing customer retention efforts preferred

Education:

  • Bachelor's Degree or combined equivalent of education and experience
  • Health & Life License preferred
  • Medicare Licensed - Bonus

Additional Information:

Must be willing to travel to provide on-site support and advisement