Customer Success Representative

We are Remodel Health, the health benefits platform that revolutionizes health benefits to resource organizations with missions that matter. Our platform shifts organizations from traditional, one-size-fits-all health insurance plans to an individualized health insurance experience for each employee and their family.

We are a faith-based organization with a heart to serve all organizations, from small to large to enterprise. Our core customer pipeline consists of churches, K-12 private schools, Christian higher education, and faith-based nonprofits.

Our team is collaborative, intentional, and prioritized. We care deeply for our customers and passionately believe there is a better way for employees to receive health benefits from their organization.

We are looking for a highly driven, team-oriented self-starter to join our growing Customer Success team! This role requires someone who is extremely organized, hardworking, an excellent communicator, and technically savvy. The ideal candidate would enjoy serving others and problem solving on a daily basis.

If this sounds like you, explore the job specifics below:

Primary Duties

• Leads, monitors, and supervises organizations and their respective employees with execution of healthcare solutions.
• Assist with annual renewal applications during the open enrollment period.
• Support annual renewal production goals.
• Assist and support colleagues with new and existing client needs.
• Learn, embrace and utilize technology solutions.
• Maintain a positive attitude and contribute to a harmonious and cooperative spirit within the organization.
• Identify opportunities to cross-sell new/renewal accounts alongside other departments.
• Perform special projects at management's request.
• All other duties as assigned.

Experience and Skills:

• 3-5 years of customer service experience with larger accounts
• Project management experience
• Process development

Education:

• Bachelor's Degree or combined equivalent of education and experience.
• Health & Life License preferred

Additional Information:

• Must be willing to travel as required - few times a year
• Majority in-office work

Benefits:

• Full health benefits offering, including life, long-term disability, dental, and vision
• Generous PTO
• 401(k) match
• Sabbatical PTO available after 5 years

This is an in-office position in downtown Indianapolis four days/week, with work from home Fridays.